Store Policy
Returns
Most of what we sell is made for your order, which changes what a return looks like.
Made-to-order pieces
Pieces listed as made to order are printed specifically for your order and are final sale: we can't resell a custom-run piece to someone else, so we don't accept returns for buyer's remorse, color/size expectations, or a change of mind.
The exception is a genuine manufacturing defect: a layer separation, a print failure, a crack, or dimensions that don't match the listed specs. If your piece arrives with a defect, contact us within 14 days of delivery with photos of the issue and your order number. We'll replace the piece or refund it, our choice, at no cost to you.
In-stock pieces
Pieces listed as in stock (already produced and on hand, not queued after you order) can be returned within 30 days of delivery, unused and in original condition and packaging. Reach out with your order number to start a return; once we confirm the item qualifies, we'll provide return instructions. Original shipping cost is non-refundable; return shipping is the customer's responsibility unless the return is due to our error.
How refunds work
Approved refunds are issued to the original payment method. Once we receive and inspect a returned item (or approve a defect claim from photos), refunds are typically processed within 5 business days; your bank or card issuer may take longer to post it.